Role Description

This is a full-time on-site role for a Senior Call Center Manager. Seeking brilliant minds deeply immersed in the intricacies of Retail Sales, driven to push boundaries and redefine industry standards. Don’t miss out on this chance to contribute to groundbreaking innovations – apply now to join our exceptional team!

Qualifications

• Sales Management: Experience in setting sales targets, developing strategies, and leading sales teams to achieve revenue goals.
• Call Center Operations: Knowledge of call center metrics, call routing, quality monitoring, and customer service strategies.
• ISP Industry Knowledge: Understanding of internet services, networking technologies, pricing models, and the competitive landscape.
• Team Leadership: Ability to train, coach, evaluate, and motivate sales teams, fostering a positive work environment.
• Customer Relationship Management (CRM): Proficiency in using CRM software for tracking customer interactions, managing sales pipelines, and performance metrics.
• Analytical Skills: Ability to analyze sales data, identify trends, make data-driven decisions, forecast targets, and improve sales effectiveness.
• Communication and Negotiation: Strong communication and negotiation skills for interacting with customers, team members, and stakeholders, and negotiating contracts.
• Problem-solving: Skill in resolving customer issues and managing escalated complaints efficiently.