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CARO TVNEPAL
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Privacy policy

How we collect, use, and protect your data across our IPTV services — written so you can actually read it.

This privacy policy outlines our practices regarding the collection, use, and disclosure of your information when you use our service, and explains your rights under the law.

By using the service, you agree to the collection and use of information as described here.

01

Interpretation & definitions

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Words with initial capitalization have specific meanings under the following conditions, regardless of whether they appear in singular or plural.

Definitions

Account
A unique account created for you to access our service.
Company
Caro Tel Pvt Ltd, Level 4, Devi Tower, New Baneshwor, Kathmandu.
Device
Any device that can access the service — computer, phone, or tablet.
Personal data
Information that relates to an identified or identifiable individual.
Service provider
A third party that processes data on our behalf.
Usage data
Data collected automatically — IP address, browser type, diagnostics.
Cookies
Small files placed on your device that track browsing history.
Website
www.carotvnepal.com.np
02

Collecting & using your data

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Personal data

When using our service, we may ask for personally identifiable information, including but not limited to:

  • Email address
  • First and last name
  • Phone number
  • Address, state, province, ZIP/postal code, city

Usage data

Collected automatically and may include your device's IP address, browser type, pages visited, time and date, and other diagnostic data. When you access the service via mobile, we may also collect device type, unique ID, and mobile operating system.

Third-party sign-in

If you register through Google, Facebook, Instagram, or LinkedIn, we may collect data associated with that account, such as your name, email, and contact list.

Cookies

We use essential cookies to run the service, acceptance cookies to remember your cookie choices, and functionality cookies to personalize your experience. You can configure your browser to refuse cookies, though some features may stop working.

03

Retention of your data

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We keep your personal data only as long as necessary to fulfill the purposes outlined in this policy, and may retain usage data longer for internal analysis.

04

Transfer of your data

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Your information may be transferred to and maintained on computers located outside your jurisdiction. By providing your information, you consent to that transfer. We take reasonable steps to ensure your data is treated securely.

05

Delete your data

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You can request deletion of the personal data we've collected. You can update, amend, or delete your information any time by signing in to your account or contacting us directly.

Need this done now? Email us at info@carotv.com.np and we'll action deletion requests within 5 business days.
06

Disclosure of your data

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We may disclose personal data in certain situations, such as business transactions, when required by law, or to comply with a legal request from law enforcement.

07

Security of your data

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We use commercially acceptable means to protect your personal data, but no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

08

Children's privacy

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Our service is not directed at anyone under the age of 13, and we do not knowingly collect personal information from children under 13.

09

Changes to this policy

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We may update this policy from time to time. We'll notify you of changes by posting the new policy on this page and updating the date at the top.